Shipping policy

SHIPPING POLICY

Last updated: September 15, 2026

At MARIWEEN, we offer free standard shipping to eligible U.S. addresses. Below you’ll find information about order processing, estimated delivery, tracking, and shipping support.

SHIPPING DESTINATIONS

We currently ship to eligible addresses within the United States only. We do not offer international shipping at this time.

Shipping availability for your address is confirmed at checkout. If checkout does not accept your address, please contact us before placing an order using an alternative address.

SHIPPING COSTS

Standard shipping is free on all eligible U.S. orders. No minimum purchase is required.

Any applicable sales taxes are shown at checkout before you complete your purchase.

ORDER PROCESSING AND DELIVERY ESTIMATES

Orders are normally processed within 1–3 business days after payment confirmation. Processing includes preparing your order and arranging its dispatch.

Our fulfillment partner currently estimates an average shipping transit time of approximately 2 days after dispatch for eligible U.S. addresses. This is a supplier estimate, not a delivery average measured from MARIWEEN orders.

Processing time is additional. Please do not interpret the 2-day transit estimate as guaranteed delivery within 2 days of placing your order.

Business days are Monday through Friday, excluding public holidays. Weekend and holiday delivery depends on the carrier and destination.

Delivery estimates may vary by address, product availability, carrier schedules, weather, and peak demand. Any specific delivery estimate displayed at checkout applies to the selected order and shipping option.

We do not guarantee delivery on a particular date or before a holiday or event unless we expressly offer that guarantee at checkout.

ORDER CONFIRMATION AND TRACKING

You will receive an order confirmation at the email address provided at checkout.

Once your order is dispatched and tracking becomes available, we will email you the tracking details. A tracking number may be created before the carrier receives or scans the package, so updates may not appear immediately.

If your order ships in separate packages, we will provide the available tracking information for each shipment. You will not be charged additional standard shipping fees for split shipments.

ADDRESS CHANGES

Please check your shipping address carefully before completing your order, including your apartment or unit number and ZIP code.

If you notice an error, contact support@mariween.com immediately with your order number and the corrected address. We will attempt to make the change, but changes may not be possible once fulfillment has started.

If a package is returned because of an incorrect or incomplete address supplied at checkout, we will contact you to discuss the available options. Any proposed reshipping charge will be explained before you agree to it. You will not be charged to correct a shipping error caused by us.

DELAYED OR LOST SHIPMENTS

If we cannot dispatch your order within the stated processing period, we will notify you, provide a revised shipping estimate, and offer the option to cancel for a full refund. Where required, we will obtain your consent before proceeding with a delay.

If your package has shipped but is overdue, please check the tracking information and contact support@mariween.com. You do not need to wait an additional seven days to report a concern.

We will work with our fulfillment partner and carrier to investigate and keep you informed. If a shipment is confirmed lost or cannot be delivered, we will arrange a replacement at no additional cost or a refund, as appropriate to the circumstances and your applicable rights.

PACKAGES MARKED AS DELIVERED

If tracking shows “delivered” but you cannot find your package, check the delivery location, mailbox, building reception, and with household members or neighbors.

If it is still missing, contact us promptly with your order number. We will review the available delivery information and help investigate. A delivered tracking status alone does not automatically close your claim.

DAMAGED OR INCORRECT DELIVERIES

If your order arrives damaged or contains the wrong item, contact support@mariween.com with your order number and, where possible, clear photos of the item and packaging.

Please see our Refund Policy for the applicable resolution process.

CONTACT US

MARIWEEN is operated by MARI WEEN LTD.

For shipping questions or assistance, email support@mariween.com and include your order number.

Nothing in this Shipping Policy limits any consumer rights that apply under applicable law.