Refund policy
RETURN AND REFUND POLICY
Last updated: September 15, 2026
At MARIWEEN, we want you to receive the product you ordered in proper working condition. If something is wrong with your order, contact us so we can help resolve it.
RETURN ELIGIBILITY
We offer refunds or replacements for products that arrive damaged, are defective, differ materially from their description, or are not the item you ordered.
Please report these issues within 30 calendar days of delivery.
We do not offer a satisfaction guarantee or accept returns solely because you changed your mind, no longer need the product, or ordered an item by mistake, except where required by applicable law.
Opening or reasonably using a product to discover a defect does not make your claim ineligible.
HOW TO REPORT AN ISSUE
Email support@mariween.com with:
• Your order number or other proof of purchase.
• A brief description of the issue.
• Clear photos or a short video showing the issue, where reasonably possible.
• Photos of the packaging and shipping label, if relevant and available.
We may ask for additional information or suggest simple troubleshooting steps to understand the problem. If you cannot provide a particular photo or video, let us know so we can discuss another way to assess your claim.
If the product appears unsafe or damaged, stop using or charging it and contact us.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Once we confirm a qualifying issue reported within 30 days of delivery, you may choose a replacement at no additional cost or a full refund for the affected item.
If a replacement is unavailable, we will provide a refund. A partial refund will only be used as a resolution if you agree to it.
If a return is needed, we will provide the appropriate return instructions and cover the return shipping cost. You will not be charged a restocking fee for a qualifying claim.
Please do not send anything back before receiving our instructions. The address printed on your parcel may not be an authorized return address.
If we confirm that no return is required, you may keep the item or follow any safe-disposal instructions we provide.
MISSING ITEMS AND UNDELIVERED ORDERS
If an item or included accessory is missing, contact us promptly with your order number and details of what is missing. We will review the order and arrange delivery of the missing item or an appropriate refund.
If your entire order has not arrived, contact us for assistance under our Shipping Policy. The 30-day period for reporting product issues does not begin before delivery.
RETURN PACKAGING
Where a return is required, please include the affected product and the accessories specified in our instructions.
Use the original packaging if available, or suitable protective packaging. Missing original packaging alone does not prevent a valid damaged, defective, or incorrect-item claim.
We will explain how and when to send the item back. Delays caused by our review or return instructions will not invalidate a claim submitted within the reporting period.
REFUNDS
Refunds are issued to the original payment method.
If a return is required, we will issue an eligible refund within 5 business days of receiving and inspecting the returned item. If we confirm that no return is required, we will issue the refund within 5 business days of that confirmation.
We will email you when your refund has been issued. Your bank or payment provider may take additional time to display the credit. If it has not appeared within 10 business days after our confirmation, contact us.
Refunds include the amount actually paid for the affected item after discounts, together with applicable sales tax. We do not deduct the cost of the original free standard shipping.
ISSUES NOT COVERED BY THIS POLICY
This policy does not cover:
• Change-of-mind returns or personal preference where the product matches its description and is not defective.
• Normal wear from ordinary use.
• Damage caused by accidents, misuse, unauthorized modifications, or failure to follow the supplied instructions.
These exclusions do not apply where the issue results from a product defect or where applicable law provides otherwise.
If you discover a defect more than 30 days after delivery, contact us so we can review any applicable rights or warranty coverage. The reporting period does not remove rights that cannot legally be limited.
ORDER CANCELLATIONS
If you wish to cancel an order, email support@mariween.com as soon as possible.
We will try to stop fulfillment, but cancellation is not guaranteed once processing has begun. If we confirm cancellation before dispatch, we will refund the canceled order in full.
Once an order has shipped, we generally cannot cancel it. Any cancellation or refund rights arising from shipping delays or applicable law remain unaffected.
CONTACT US
MARIWEEN is operated by MARI WEEN LTD.
For order issues, returns, or refunds, email:
support@mariween.com
Please include your order number so we can locate your purchase.
Nothing in this policy limits consumer rights that cannot be excluded under applicable law.